FAQ

FAQ

WHO IS EROTIC-ACCESSORIES?

Erotiek-Accessoires is a specialized online store offering a wide range of sex toys, lingerie, lubricants, and erotic accessories for both beginners and experienced users. We strive to provide the highest quality products from the most renowned brands, so you can enjoy your erotic journey safely and with pleasure.

We offer products for individual use, as well as for couples who want to enhance their intimate moments. Our webshop offers a user-friendly experience and comprehensive product information to help you make the right choice. We've been doing this successfully since 2012.

WHICH CATEGORIES CAN I FIND ON EROTIC-ACCESSORIES?

At Erotic Accessories we offer a wide range of categories to meet different needs and preferences:

HOW ARE ORDERS SHIPPED?

At Erotiek-Accessoires, we value your privacy and discretion. All orders are packaged in plain, unobtrusive packaging with no information about the contents or our online store. The sender information is also discreet. So you can order with peace of mind, without anyone knowing what's in your package.

HOW LONG DOES DELIVERY TAKE?

For orders to the Netherlands and Belgium, we aim to deliver within 1 to 3 business days, depending on your location and product availability. Once your order is placed, you'll receive a confirmation and can track your shipment via track & trace.

CAN I RETURN MY ORDER?

For hygiene and safety reasons, opened products such as sex toys and lingerie cannot be returned. We offer a 14-day return period for unopened and unused products. If you wish to return a product, please contact our customer service first for return instructions. We recommend that you carefully review the return policy on our website.

DO YOU OFFER A WARRANTY ON YOUR PRODUCTS?

Yes, most products in our webshop come with a manufacturer's warranty. The warranty period varies by brand and product, but for many sex toys, we offer a one-year warranty against manufacturing defects. If you experience any issues with a product, please contact our customer service so we can help you with a replacement or solution.

WHICH BRANDS ARE AVAILABLE AT EROTIC ACCESSORIES?

At Erotiek-Accessoires, we offer only the best and most reliable brands on the market, so you're assured of quality and safety. Some of the brands we offer include:

  • LELO : High-quality, luxury sex toys.
  • Satisfyer : Innovative vibrators and air pressure stimulators.
  • Fleshlight : Popular masturbators for men.
  • We-Vibe : For couples vibrators and app-controlled sex toys.
  • Lovense : Advanced sex toys with Bluetooth functionality.

We ensure that all our brands are carefully selected based on their ease of use, safety and performance.

WHAT ARE THE PAYMENT OPTIONS FOR EROTIC ACCESSORIES?

At Erotiek-Accessoires, we offer several secure and easy payment options, so you can pay worry-free. You can choose from:

  • iDEAL
  • Applepay
  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Bancontact/Mister Cash (for Belgian customers)
  • Klarna (pay later)

All payments are processed through secure payment platforms, so your financial information remains safe.

IS MY PRIVACY PROTECTED WITH EROTIC ACCESSORIES?

Yes, we take your privacy very seriously. Not only are orders packaged discreetly, but your personal information is also treated confidentially. We never share your information with third parties without your permission, and all payments are processed through secure systems to protect your privacy.

HOW CAN I SUBSCRIBE TO THE NEWSLETTER?

If you'd like to stay informed about the latest products, special offers, and tips on erotic accessories, you can easily subscribe to our newsletter. You can do this via the registration form on our website's homepage. As a subscriber, you'll receive exclusive offers and updates on new products.

DO YOU HAVE CUSTOMER SERVICE?

Yes, our customer service team is ready to answer all your questions and provide personalized advice. Whether you have questions about a product, need help with your order, or are looking for advice on using a sex toy, our team is here to support you. You can contact us by email or phone, and we aim to respond within 24 hours.

WHAT IF I'M NOT SURE WHICH PRODUCT TO CHOOSE?

At Erotiek-Accessoires, we understand that choosing the right sex toy can sometimes be difficult. That's why we offer detailed product descriptions and customer reviews to help you make the right choice. If you're still unsure, you can always contact our customer service for personalized advice. Our team can guide you in choosing the product that best suits your needs and preferences.