Right of Withdrawal and Returns

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. You may return the items within these 14 days. You can contact us by telephone or by email. You can also complete the return request form. If you register your return via the form, we will contact you by email and process your return request as soon as possible.

You can also use the European model withdrawal form to let us know that you are withdrawing from your purchase. However, you are not obliged to use this form.

Would you like to return or exchange an item? Always include your invoice, a delivery note or a handwritten letter with your address details in the parcel. The cost of postage is at your own expense. You can send the parcel back to:

VestersMedia.nl
Burchtpad 120
3223 GP Hellevoetsluis
Netherlands

Conditions

The following conditions apply to returns:

  • Items must be returned unopened. Intimate products (see the exceptions below) can only be returned if the seal is still intact. If items are returned opened, we may charge for the loss in value.
  • Items and packaging must be undamaged. In the case of damage such as tears, dents or stains, we may charge for the loss in value.
  • If you received a gift with your order because you reached a minimum order value, this gift must also be returned. If it is not, costs may be charged. The value of the gift will then be deducted from the refund amount.
  • If an item is faulty, you can contact our customer service team.
  • Combination offers can only be returned in full. Returning individual items from these offers is not possible.

Exceptions

Please note! For hygiene reasons, the following items cannot be returned if the seal has been broken:

  • Stockings/underwear/lingerie
  • Sex toys (products intended for genital and/or anal contact)
  • Nipple jewellery and/or pumps
  • Drugstore items (lubricants, condoms, tablets, etc.)
  • Costumes & wigs
  • Latex clothing

The items listed above can only be returned if the item appears to be faulty. Please inform Vesters Media of a defect as soon as possible after discovering it.

Procedure

Once we have received your return, our customer service team will inspect the item. If the item is returned and meets the return conditions, a credit note will be issued.

We will refund the full purchase amount (including any shipping and payment costs) as soon as possible, and no later than 14 days after receiving the items. If the item needs to be exchanged, we will send the replacement item within two working days.

Please note: before you send anything back, please read the conditions and exclusions above carefully. We cannot refund returns that fall under the exceptions. In addition, we will charge postage if you would like to have these items sent back to you.

Items that have been returned as unsatisfactory will be kept for a maximum of 3 months after receipt. Once this period has expired, we will destroy these items.

Do you have any questions about the procedure? Please contact our customer service team. We will be happy to help you.

Consequences of Withdrawal

If you withdraw from the entire contract, we will refund all payments you have made up to that point as soon as possible, excluding shipping costs. In any case, this will be no later than 14 days after we have received the goods.

We will refund you using the same payment method you used for the original payment, unless you have expressly agreed to a different method of refund. No fees will be charged for this refund.

We may withhold the refund until we have received the items back or until you have provided proof that you have returned the items, whichever is earlier.

Items you have received must be sent back to us no later than 14 days after you notify us of your decision to withdraw from the contract.

Our return address is:

VestersMedia.nl
Burchtpad 120
3223 GP Hellevoetsluis
Netherlands

You will have met the deadline if you send the items back before the 14-day period has expired. We ask that you include the original packing slip with your return or, if you no longer have it, a note with your order number.

You are liable for any loss in value of the items if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning. Please note the exceptions listed above. Due to hygiene regulations, certain items cannot be returned if the seal has been opened.